QA at a Glance

The National Open University of Nigeria (NOUN) is committed to strengthening its position as the leading provider of liberalised access to higher education and lifelong learning without distinction of race, creed, gender, age or political conviction, and special learning needs as provided for in the University’s Act. No. 6 of 1983 and reaffirmed in Act. No. 19, 2018.

The university strives for its provisions to be characterised by excellence and innovation in teaching and learning, research and scholarship, community engagement, partnerships and collaboration in response to changing national and global labour market needs, and underpinned by principles of lifelong learning, flexibility and learner-centredness. This is with the view to providing learners with a high-quality learning experience that equips them with a competitive advantage and the skills to contribute to national development (Strategic plan 2018 – 2023).

From inception, and in recognition of the important role that quality plays and the attendant issues associated with quality in open and distance learning systems, the institution aimed to employ critical assessment procedures for constant evaluation and review in its first strategic document (Blueprint and Implementation Plan 2002).

Currently, Quality Assurance at the National Open University of Nigeria (NOUN) takes the form of internal and external quality measures. Internal Quality measures compliance, monitor and evaluate the institutional activities for continuous improvement on the service delivery.   The external Quality Assurance measures comprise mainly periodic accreditation exercises by the national regulatory body, the National Universities Commission (NUC). Also, the international accreditation bodies and professional bodies are equally involved in the external quality measures in some of the academic programmes.

In order to achieve the University’s strategic goals of (2002, 2018 – 2023), NOUN established a directorate of quality assurance who on behalf of the university shall adopt a systematic and comprehensive approach to assure the quality of the university systems and operations through the deployment of a robust quality assurance system that  promotes a culture of quality through continuous improvement.

The Organogram of the Directorate of Quality Assurance

Units in the Directorate of Quality Assurance

Compliance Unit

Monitoring and Evaluation Unit

Support Unit

NOUN Quality Assurance Framework

To ensure continuous improvement on performance and service delivery in NOUN, the Input-Monitoring-Evaluation Framework shall be adopted.  This shall be a shift from the general framework of Input-Process-Output.